Reference

Privacy Policy for Your Account Data

Our Privacy Policy explains what we collect when you open an account, browse from mobile, or confirm a payment with DANA, OVO, GoPay, or QRIS.

Account dataCookiesDevice logsLocal law

Browse The Lobby Read FAQ

How This Policy Works Here

dewa200slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies when you open an account, send a correction request, or use the lobby from Indonesia or another place where local law allows access. We keep the record set narrow: account data, browser cookies, device logs, and the payment-match data needed to confirm DANA,

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OVO, GoPay, or QRIS entries. We do not ask for extra data unless it is needed to verify a request or settle a mismatch. If you move between phone and desktop, the browser may store session data differently; that is why we describe cookie controls for
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each device path in this page. When you ask for a change, we first confirm the account, then update the field and keep a change log for audit purposes where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US FAST

Where to Send Privacy Requests

For privacy requests, we keep live chat, WhatsApp, and email open every day from 09:00 to 21:00 WIB.

Live Chat Open live chat from the lobby when you need a fast privacy check. We handle copy, correction, and account access questions there every day from 09:00 to 21:00 WIB after we verify your account.

WhatsApp Send your request by WhatsApp if you want to keep the thread on your phone. Use the number listed in the footer, include your email, and we will route the case to the privacy team.

Email Write to our privacy mailbox when you need a written trail. We answer in English or simple Indonesian, confirm the account first, and keep the message with your request record for follow-up.

HANDLING STANDARDS

What We Do With Your Data

We keep this policy practical: it explains what enters our logs, what we keep from cookies, and which details we use to confirm the account.

Data we collect

We store the name, email, phone number, device type, browser signals, and request time you submit. We keep the set small so we can verify who you are, answer mistakes, and avoid asking for extra fields.

Cookies and device paths

On Chrome for Android, the path is Settings > Site settings > Cookies; on Safari for iPhone, it is Settings > Safari. We use cookies for session memory and form recovery, not for extra profiling.

Account security

We use login checks, session timeouts, and a match against your email or phone before we accept a privacy change. If the device changes, we may ask for one more confirmation step.

Retention period

We keep account, request, and payment-match records only as long as needed for verification, dispute handling, and duties required by local law. After that, we remove or anonymise the data where allowed.

Request changes

You can ask us to correct your name, phone number, or email through the channels below. We verify the profile first, then update the field and keep a note of the change.

Contact route

For any privacy request, use live chat, WhatsApp, or email and include the address tied to your account. We reply in English or simple Indonesian, depending on what helps you confirm the details.

Questions People Ask Us

These answers cover the parts you usually need first: what we collect, how cookies work, how long we keep records, and where you send a change request. We keep the wording short so you can check it from a phone or desktop without hunting through extra pages. If local law changes the process, the local rule applies and we use the smallest amount of data needed to handle your request.

It covers the account details you enter, browser cookies, device logs, and the records we keep when you use DANA, OVO, GoPay, or QRIS. If local law asks for a different treatment, the local rule applies.

We collect the name, phone number, email, device type, browser signals, and request time you provide. We use them to verify the account, handle access, and keep each change linked to the right profile.

On Android, cookie controls sit in the browser settings; on iPhone, they sit under Safari settings. We use them for session memory and form recovery, and you can clear them from the same menu.

Yes, we keep the match record, amount, and status that help us confirm the payment line. We do not keep more than we need for reconciliation, support checks, or legal retention duties.

We keep it only while we need it for verification, request handling, and any duty required by local law. After that, we remove or anonymise the record so it no longer points to you.

Send the request through live chat, WhatsApp, or email from the address tied to your account. We verify the profile first, then update the field where local law allows the change.

Use the channels listed in the support section. If you need a copy or a correction, include your account email and the detail you want checked so we can match it fast.

Privacy Policy for Your Account Data

Where to Send Privacy Requests

What We Do With Your Data

Data we collect

Cookies and device paths

Account security

Retention period

Request changes

Contact route

Questions People Ask Us

01 What does this Privacy Policy cover?

02 Which data do you collect when I open an account?

03 How do cookies work on mobile and desktop?

04 Do you keep DANA, OVO, GoPay, and QRIS records?

05 How long do you keep my data?

06 How can I ask for a correction?

07 Who should I contact about this policy?

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